Terms of service

These Terms of Service ("Terms") govern your access to and use of the CertSafe website at certsafe.ai, the CertSafe mobile applications, and any related services (collectively, the "Services"), provided by CertSafe, a company registered in the State of Utah, USA ("CertSafe", "we", "us").

By creating an account or using the Services, you agree to these Terms. If you are entering into these Terms on behalf of a company or other entity, you represent that you have authority to bind that entity.

1. Description of the Services

CertSafe provides credential management for frontline workforces, including a mobile application for workers, a verification flow for supervisors, and a web dashboard for compliance teams. Specific features and limits depend on the plan you select.

2. Account registration

You must provide accurate information when creating an account and keep that information current. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately of any unauthorised use at hello@certsafe.ai.

3. Acceptable use

You agree not to:

• Use the Services in violation of any applicable law or regulation.
• Upload credential information for any individual without their knowledge and consent, except as permitted by your employment relationship and applicable law.
• Attempt to interfere with, compromise, or disrupt the integrity or performance of the Services.
• Reverse engineer, scrape, or otherwise extract source code or underlying data, except where permitted by law.
• Resell or sublicense the Services without our written consent.

4. Subscription, billing, and cancellation

Paid plans are billed in advance on a monthly or annual basis, based on the number of active workers in your organisation during the billing period. Fees are non-refundable except where required by law.

You may cancel your subscription at any time from the billing section of the portal. Cancellation takes effect at the end of the current billing period; you retain access until then.

We may change pricing or plan features. Material pricing changes for active customers will be communicated at least 30 days before they take effect.

5. Free trials

Free trials are offered at our discretion and are limited to one trial per organisation. If you have not added a payment method by the end of the trial, your account may be suspended; data is retained per the data-retention policy below.

6. Customer data and ownership

You retain all rights to the data you and your organisation upload to the Services ("Customer Data"). You grant CertSafe a limited licence to host, process, and transmit Customer Data solely to provide the Services.

You are responsible for ensuring that you have the rights and consents needed to upload Customer Data and to authorise CertSafe to process it on your behalf.

7. Intellectual property

CertSafe and its licensors retain all rights, title, and interest in the Services, including software, content, designs, logos, and trademarks. Nothing in these Terms grants you rights in CertSafe's intellectual property beyond the right to use the Services as described.

8. Confidentiality

Each party agrees to protect the other's confidential information with the same care it uses to protect its own (and at minimum reasonable care), and to use it only for the purpose of performing under these Terms.

9. Warranties and disclaimers

We provide the Services on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or perfectly secure.

The Services support credential management workflows. They are not a substitute for your own legal, safety, or compliance judgement.

10. Limitation of liability

To the maximum extent permitted by law, CertSafe's aggregate liability arising out of or relating to these Terms or the Services is limited to the fees you paid to us for the Services in the 12 months preceding the event giving rise to the claim.

Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits or lost data.

11. Indemnification

You agree to defend, indemnify, and hold harmless CertSafe and its officers, employees, and affiliates from any claim arising out of (a) your use of the Services in violation of these Terms or law, (b) Customer Data you upload, or (c) your violation of a third party's rights.

12. Termination

We may suspend or terminate your access to the Services if you materially breach these Terms and do not cure the breach within a reasonable period after notice, or immediately if the breach creates an imminent security or legal risk.

Upon termination, your right to use the Services ends. You may request export of your data prior to or for up to 30 days after termination, after which data may be deleted in accordance with the privacy policy.

13. Governing law and disputes

These Terms are governed by the laws of the State of Utah, USA, without regard to its conflict of laws principles. Each party consents to the exclusive jurisdiction of the state and federal courts located in Utah for any dispute arising out of or relating to these Terms, subject to any mandatory dispute resolution procedure described below.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated to active customers by email and posted on this page with an updated effective date. Continued use of the Services after a change constitutes acceptance.

15. Contact

Questions about these Terms: hello@certsafe.ai.